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PAYMENT METHODS:

What payment method we accept?

Lovely Creations currently accepts all credit card payments, Paypal and ATH Móvil (available for Puerto Rico customers only).

I am having trouble checking out using PayPal; can you help?

If you are having trouble checking out using PayPal, please contact PayPal's Customer Service by calling (402) 935-2050 or emailing them via the Secure Message Center. You may also write to us via our Contact Us  page.

Can I use multiple coupon codes on my order?

Unfortunately, only one coupon code may be used per order at this time.

 

GENERAL QUESTIONS:

Why should I subscribe to your Newsletter?

Subscribing to our Newsletter can boost your shopping experience on www.lovelycreationsbyinette.com. By registering an account, you will have access to benefits such as: creating and managing a Wishlist, storing billing, and shipping information for an easier and faster checkout, and tracking all your order history.

Do you offer gift packaging?

We currently do not offer gift packaging.

Do you offer E-Gift Cards?

We currently do not offer E-Gift Cards.

Do you have a store location?

Currently, we are only operating online.

  

ORDERS:

How long does it take to process orders?

It may take 1-2 business days to process orders.

Can I change or cancel my order?

Once an order has been processed and has been sent to shipping facility, it cannot be changed or cancelled. If you would like to make changes to your order, please contact us immediately via our Contact Us page. If an order has already been processed, we ask that you please wait until the order arrives and follow the procedure for returns.

 

SHIPPING:

How much does shipping cost?

First-Class Mail shipping on all orders within P.R. and U.S. is $4.

Just a reminder, First-Class Mail shipping for P.R. and U.S. orders is 1-3 business days. This does not include the 24-48 hours it takes to us to process and pack your order.

Do you ship outside of the United States?

We currently ship orders to Puerto Rico and all 50 states of the Unites States. We currently do not ship internationally.

Can I change the shipping address of my order?

Once the order has been processed, you may not change the address of the order. If you would like to make changes to the address, please contact us immediately via our Contact Us page.

How do I know my order has shipped?

You will receive an email confirmation once the order is ready to be shipped. Once you receive this email, please allow 24-48 hours for your tracking number to be updated by our carrier.

Can you ship orders to multiple addresses?

We currently do not ship orders to multiple addresses. However, you may place multiple orders.

How ofter do you deliver?

We perfom deliveries everyday from Monday to Saturday. Orders placed on Saturday and Sunday will be shipped the following Monday.

Do you ship during holidays?

Order will not be shipped during the following holidays:

  • New Year's Day 
  • Three Kings Day
  • Martin Luther King, Jr. Day
  • George Washington's Birthday
  • Memorial Day
  • Independence Day
  • Labor Day
  • Columbus Day
  • Thanksgiving Day
  • Christmas Eve
  • Christmas Day
  • New Year's Eve

 

PRODUCT ISSUES:

What should I do if my accessory has been damaged or broken?

No worries! All our accessories can be replaced if they are damaged or broken. To get a replacement, send us an e-mail to shoplovelycreations@gmail.com and send us your name, shipping address, order number (if available) and a picture of your damaged item.

Two exceptions:

  1. We can only issue a replacement if you provide a photo of the damaged item.
  2. If the accessory has been altered in any way (i.e. if you cut, shortened, or re-burned the strings or edges), we can’t replace the item.

What should I do if I received the wrong item(s)?

Sorry about that! If we sent you an incorrect item in your order, contact us immediately by sending us an e-mail to shoplovelycreations@gmail.com with your name, order number and the item(s) you’re missing or received by accident. We’ll handle the issue ASAP!

What If the item I am looking for is not shown on the website?

Items not show on the website are out of stock products. Once a product is sold out, it’s removed from the page.

 

RETURNS & REFUNDS:

Returns

You have 7 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Also, your  item must be in the original packaging. 

Refunds

Currently, we only offer store credit to our clients. Therefore, once we receive your item, we will inspect it and notify you that we have received your returned item. After inspecting the item, we will get back to you immediately to give you the status of your return. If your return is approved, we will provide you a code for your store credit amount and you’ll be able to redeem it whenever you want.

Shipping

You will be responsible for paying the shipping cost of your returning item. Shopping costs are nonrefundable.

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